Sugar House Vacations from $356

Everything could use a good refresh as it’s a bit outdated and dingy looking. Our room was mostly clean and the AC worked well. Beds were comfortable. Breakfast was a bit disappointing. I specifically chose this hotel because it sounded like the breakfast buffet was good but we left feeling underwhelmed and disappointed. The staff were helpful and pleasant.

Photos on the website are clearly outdated. This property is not being maintained, sadly.

DO NOT stay here. We couldn’t check in until after 4 which isn’t Real bad but guess what? The check-in closes at 4 And they go home. They had a note coincidentally not sent until almost 4 that gave you a code to a wall safe. Wonderful the code doesn’t work on the wall safe Call the number in the text and it goes to voicemail. Found another number by the wall safe and are told to wait and they’ll send someone. An hour plus later and a maintenance guy shows up and tries the safe with zero results. He starts to leave and we have to chase him down to hear he’s got to go look for an override key and he’ll be back. By now two other couples had arrived with the same instructions and same results. We’re now into this 1 1/2 hours, I recall the number to be told he had to go find something to help open it when asked for a timeframe no idea. So I ask for my money back and lo and behold my refund was $40.00 dollars short. But that’s my fault cause I cancelled. No communication, no apology nothing PLUS big surprise when you get there a huge parking rate per day parking. No other choice. This Vail Colorado run lodge and I guess they get away with it in Colorado but Utah be warned!!!!

There are no windows in the rooms which I really didn’t like

We really enjoyed our stay overall! Having access to the pool and hot tubs until 11:00 PM was a huge plus, and the extra family activities, like the complimentary s'mores by the fire, made our trip even more enjoyable. There were a couple of things that could be improved. First, the bed sizes didn't seem to match the room descriptions. The "king" bed felt much smaller than expected, and the room advertised as having "two queen beds" appeared to have full-size beds instead. My biggest concern, however, was the vacation club/timeshare presentation. After checking in, we were introduced to someone who presented themselves as a travel guide offering discount passes and future travel rewards. It quickly turned into a sales pitch, and we felt pressured to schedule a meeting. We canceled the appointment the next day after realizing what it actually involved. Unfortunately, that wasn't the end of it. We were approached at our hotel room door and encouraged multiple times to reconsider. One representative even told us it would help pay for his college tuition if we attended the meeting. While I understand everyone has a job to do, it made us feel uncomfortable and cornered. The presentation was initially framed as receiving travel credits, rather than clearly explaining it was related to a timeshare-style sales presentation. We booked this vacation to relax and spend quality time together during a difficult season for our family. Being approached and pressured took away that feel