2/10 糟糕
Will
2026 年 4 月 16 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The management at this location was extremely disappointing. I requested a printed receipt, but staff refused, stating that because I booked through Expedia, they were unable to provide one and that I would need to use the email receipt instead. I explained that this was a business trip and that I required a physical copy for my records, yet they still refused to assist me.
I then asked for the corporate contact number so I could report the unsatisfactory service. The general manager responded that he was the manager. I clarified that I was requesting the corporate office contact information, and he claimed that all locations are privately owned. While I understand that franchises may be privately operated, there is still a corporate office that establishes operational standards.
Refusing to provide a simple printed receipt and declining to share corporate contact information is highly unprofessional and reflects very poor customer service. Overall, this experience was extremely unsatisfactory.
Will
2026 年 4 月入住 1 晚