COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Crowne Plaza Suzhou, an IHG Hotel

Photo gallery

Featured Image
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
View from Room

Overview of Crowne Plaza Suzhou, an IHG Hotel

Crowne Plaza Suzhou, an IHG Hotel

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationJinji Lake6 min walk
  • Popular LocationGate to the East8 min walk
  • Popular LocationSuzhou Culture and Arts Center3 min drive
  • AirportWuxi (WUX-Shuofang)31 min drive

Choose dates to view prices

About this area

Suzhou

Located in Suzhou's Wuzhong neighborhood, Crowne Plaza Suzhou, an IHG Hotel is in the city center and on a lake. Suzhou Center and In City Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Suzhou City Moat. Couple's Retreat Garden and Ferris Wheel Paradise are also worth visiting. Take an opportunity to explore the area for water adventures such as boat tours.
Popular Location

What's nearby

  • Jinji Lake - 6 min walk
  • Gate to the East - 8 min walk
  • Suzhou Culture and Arts Center - 3 min drive
  • Suzhou International Expo Center - 9 min drive
  • Yuanrong Times Square - 10 min drive

Getting around

  • Suzhou Railway Station - 15 min drive
  • Pudong International Airport (PVG) - 84 min drive

Restaurants

  • Sun Seeker — 1 min walk
  • Abalone Prince — 1 min walk
  • Blue Marlin — 3 min drive
  • Meister Bräu Biergarten - brew house and restaurant — 4 min drive
  • InterContinental Suzhou — 5 min drive

About this property

Crowne Plaza Suzhou, an IHG Hotel

Luxury Suzhou hotel in Wuzhong, walk to Jinji Lake
5 restaurants, a marina, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include an indoor pool, a health club, and a bar/lounge. All 344 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Other amenities available to guests include refrigerators, minibars, and room service.
Crowne Plaza Suzhou, an IHG Hotel offers 344 accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Free offsite parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 170 per person
  • 5 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Health club
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Indonesian
  • Korean
  • Spanish

Business services

  • 24-hour business center
  • Conference center (22012 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Marina onsite
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 170 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel
Crowne Plaza Suzhou
Crowne Plaza Suzhou, An Ihg
Crowne Plaza Suzhou, an IHG Hotel Hotel
Crowne Plaza Suzhou, an IHG Hotel Suzhou
Crowne Plaza Suzhou, an IHG Hotel Hotel Suzhou

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 68 out of 96 reviews
5 - Excellent 71%
Rating 4 - Good. 21 out of 96 reviews
4 - Good 22%
Rating 3 - Okay. 7 out of 96 reviews
3 - Okay 7%
Rating 2 - Poor. 0 out of 96 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 96 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Property conditions & facilities

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019