Iglesia Sveta Troitsa: Tours y Actividades

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

We had a great time and a positive experience in general. The location of the hotel is perfect - close to the beach and the main strip. At the same time it's in the quiet more family-oriented part of the resort and it was quiet at night. The food was quite nice as well and there were beer, drinks and ice-cream/snacks throughout the day. The negatives - this is not a 4 star hotel. It looks and feels more like a 3* hotel. On the balcony there were rust spots and bird poo which was not cleaned. The comfort of the room also didn't feel like a 4* experience. In addition, there were not enough Shezlongs on the beach so unless you got up really early in the morning you had to either put your towel on the sand or pay 15 euro for the paid Shezlongs next to the hotel area on the beach.

This hotel is part of a large complex of about six hotels. Half of which are closed. It is at the far end and is the smallest and closest to the beach. There is no pool so you have to use the one two hotels further along. There are plenty of sunbeds on local beaches and the terrace. The lobby is very attractive and our room, which had a large balcony, was comfortable, clean and well appointed. The food is plentiful but uninspiring - not dissimilar to motorway service area standard. The hot food is generally tepid, but soups and salad were good. The reception and room cleaning staff were friendly and helpful, but the majorly of the restaurant staff were surly and unsmiling. The vast majorly of guests were Romanians and Bulgarians, with a small number of Germans. However, most staff speak some English and all the signage is in English. Overall we enjoyed our stay but the hotel is certainly not 4* standard and is overpriced.