4/10 Poor
Tandy
Oct 5, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The advertisement looked beautiful however once we checked In The carpets had MULTIPLE stains. It was absolutely DISGUSTING. We had to keep our shoes on and keep our pets on the bed. When complaining to management she stated on several occasions she would comp the room and she would not charge my card however we were charged. Manager did offer other rooms that All had stains all over the carpet and said still said she would comp our room. Why was I told I would not be charged and yet I was? We were traveling and it was late. She said if we wanted to stay we would not be charged. I would like to know if I will get my money back like the manager said I would. Please let me know.
Word of advice: Rip out the nasty carpet and invest in some kind of flooring that is easier to clean in the long run especially with pets. Even if it’s a pet room it should be clean. It would make your inn soooo much cozier and cleaner.




Tandy
Stayed 1 night in Sep 2022