The Crown Plaza Tel Aviv Beach is under a refreshment. We were in a renovated suite, that was small but comfortable. There is limited storage space and no closet for hanging clothing. The room was clean and the hotel overall was clean. Given the size of the suite, the rooms would be small.
The pool area is lovely though the bar is not open which is unfortunate. Further the water station was inside the hotel and you had to leave the pool area to access. The breakfast area had a decent selection. The club lounge was very nice and the hostess was very friendly and helpful.
The hospitality and lounge staff were very nice. The front desk and concierge was a bit of a hit and miss and the staff at the entrance spent most of their time on their phone texting and playing games. Overall, management were unhelpful and their reason for the service was due to the culture. I know that is not the case as we visited other hotels in the area and that was not the experience we received. The lobby bar did not have a great selection and you were limited to wine or some spirits.
The room service was excellent and the staff very friendly.
Wifi only worked in part of our room and it did not work in the pool area.
Overall, the hotel is dated and the service needs improvement. There are members of the management that should rethink how they approach service at the hotel. The hotel location is excellent for access to the beach and surrounding activities.