Ratings based on 197 Verified Reviews

3.4 out of 5
66% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very dated, great staff and food.

Posted Dec 19, 2016
Pros: A good selection of food. Really lovely staff.
Cons: The hotel is in need of a refurbishment.
Location: The hotel is on top of a steep hill and provides a free bus into town. Beautiful views, and nice walks around the area.
As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.
4 out of 5
by A verified traveler

Convenient and clean

Posted Sep 20, 2016 on Hotels
On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.
3 out of 5
for Everyone
by A verified traveler

Reasonable for the money asked

Posted Sep 18, 2016
Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.
3 out of 5
by A verified traveler

Good enough for sleeping

Posted Aug 26, 2016
The hotel is quite old on the rooms : old decoration and wardrobe, carpet on the floor. Before to arrive, i sent an email explaining i am allergic to dust and asked to have a perfect cleaning room. Nobody answered and when i arrived i had to ask to clean it again because of the dust on corners. The fridge was out of order and i had to ask twice to have a new one. However the good point was that the room was quiet and had a good view - luckily not on the noisy swimming pool area ( till 11pm at least). The breakfast was included and was quite disappointed : it seems to be only for english and german with a lot of sausages and beans. The bread was fresh though. I had to buy my own juice because the poor quality of it ( powder + water on a machine ). Some fresh fruits. We did not use the facilities they proposed ( swimming pool - spa - ... ) because we prefered to visit. Another bad point is the poor access to some facilities : we have to pay to use the safe on the room (!!) and for internet ( only free access next to the reception) I liked the situation of the hotel in the uplands : 20 min by foot to go to the sea via a lovely way - 5 min by foot to "la paz" where there are a lot of buses stop to travel everywhere in the island - 2min by foot to bar and restaurants ( not really spanish but better than nothing ) and tourists' shops - Not my kind of place to stay all day but if you like to stay at the pool and tan, that's a good place.
1 out of 5
by A verified traveler

Wouldn't return

Posted Aug 11, 2016
Would never return very ignorant staff . ! Only seen the cleaner if we asked for her ! As for the food it was never really hot even when we went down as soon as it was open as for the drinks well I barely had a drink because it was horrible , help yourself all inclusive never again , kids was helping themselves to all sorts of cocktails no one there to watch . Couldn't keep the room on and had to check out at 12 was told there was a shower room to wash before leaving but got laughed at when asked for somewhere to shower ! I would rate this hotel 2 stars . Not aloud inflatables in the pool or nothing no bat and ball nothing other than yourself ! Carpets was very dirty to ! Needs updated a lot . Hotel air con not good either only thing I couldn't fault was the view that was nice :)
3 out of 5
by Jairo from London

Next time I book another hotel

Posted Apr 3, 2016 on Hotels
I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.
2 out of 5
by A verified traveler from london

no beach

Posted Mar 12, 2016
Pros: Size of room
Cons: Everything
Location: As above
Beds awful, rooms dated and need refurb, staff unhelpful, most people disappointed, in today's world wifi should be available more widely instead of just reception area. To find anything open after nine o'clock meant a cab ride, this resort only suits old people as no ,night life, whatsoever. very disappointed. Why did we fly into south Tenerife when hotel in north. It just meant more transfer time when we could have flown into north Tenerife. Also no reception in bonanza hotel which when people arrive it's very confusing. Only good thing was size of room, it was enormous. I paid for wifi in room but was very erratic so did not bother. Bars were not open when they should have been so why have a list of facilities?..... S
3 out of 5
for Families
by A verified traveler from London, UK

Posted Mar 7, 2016
Cons: There were many small ants in my room. Need to improve the number of persons at reception. There was a queue always.
The hotel staffs were very good. But the room cleanness was the problem.
3 out of 5
for Families
by A verified traveler

Needs some refreshing.

Posted Mar 3, 2016
Pros: Food was pretty good if you can put up with the rude people pushing in front all of the time.
Cons: Modernise rooms. Don't make people walk all the way to main reception - Ie just for a towel. Each hotel should have reception. Heat the pools!
Was very disappointed initially - room was ridiculously small and bed was so loud - every little move squeaked like mad. Requested a room change and after being told there was nothing was moved to what seemed like a suite compared to the other. TV is straight out of the 80's and with no remote and the bed clothes are cheap and nasty and only just fit the bed - they really need to spend on improving room items. Food was good but always the same and the rude german tourists made it a nightmare pushing in every time I was trying to get food or coffee. Don't think the buffet/inclusive scene is the way to go really. The grounds are nice but the pools are freezing - not sure I'd want to swim in them even in the summer. I'd be happy to pay a bit extra to have usable pools. Also whats the use of having lovely lawn everywhere that can't be used. Signs everywhere to stay off.
1 out of 5
by A verified traveler

Really grim

Posted Feb 17, 2016 on Hotels
Tired and neglected with no attempt to make it more presentable. Condition of outdoor areas appalling...dead plants etc. Room big but hideous decor and the most uncomfortable bed We've ever tried to sleep on. Shower temp kept changing and got scorched several times. Air conditioning not working. Awful threadbare linen. No drink making facilities nor room service. No hot drinks in dining room. Food very good considering the price but dining room like a big canteen. Wifi charged for 25 euro and generally not available. A total rip off. Overall a really dreadful hotel!