Thompson Castle Hotels

"Beautiful new hotel but in a less than ideal area"

"Clean"

"Super kid friendly, accomodating staff. The pool is beautiful. Just a short drive to Old Sturbridge village! Will reccomend to family and friends."

"Decent place for what I needed. "

"Overall it was pretty good. I really enjoyed the breakfast and the cleanliness of the area during check in, breakfast and checking out. Our room was also cleaned and I like the brand of the shower soap, shampoo and conditioner. I also like the dark make up towel that gave a unique touch and well thought out. "

"Great option for visiting Bryant. Very close to the school. Property is good for what it is; a budget option close to the school. Staff was pleasant and the tools were very clean. Breakfast included was also good and a welcomed time saver. I would stay again."

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "

"The staff at this facility is very friendly."

"It was a great visit and the hotel is absolutely beautiful. "