Located in Ueno, a neighborhood in Tokyo, Villa Customa is in a shopping district and near a metro station. Tokyo Midtown and Roppongi Hills are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Shinjuku Gyoen National Garden and Tokyo Disneyland®. Looking to enjoy an event or a game? See what's going on at Tokyo Dome or Nippon Budokan. Visit our Tokyo travel guide
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Well-lit path to entrance
Smoking not allowed
Services and conveniences
Safe
Virtual front desk
Location highlights
In a historical district
In a shopping district
Near a hospital
Near a metro station
Near a train station
Near a zoo
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
4 units
Soundproofing
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
The check-in location differs from the property location; go to: [メールを受け取り次第]
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Airhost mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
We should mention
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Frequently asked questions
Is Villa Customa pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Villa Customa?
As of Sep 7, 2026, prices found for a 1-night stay for 2 adults at Villa Customa on Sep 9, 2026 start from $105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
This property doesn't offer parking.
What time is check-in at Villa Customa?
Check-in start time: 3:00 PM; Check-in end time: midnight.
What time is check-out at Villa Customa?
Check-out is at 11:00 AM.
Where is Villa Customa located?
Located in Ueno, this apartment building is within a 5-minute walk of Ameyoko Shopping District and Ueno Park. Sensoji Temple and Tokyo Dome are also within 2 mi (3 km). Ueno-okachimachi Station and Keisei-Ueno Station are within a 5-minute walk.
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