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Overview of El Santuario Resort & Spa

Photo gallery

Terrace/Patio
Indoor pool
Indoor pool
Indoor pool
Terrace/Patio

El Santuario Resort & Spa

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationLake Avandaro1 min walk
    Popular LocationSaint Francis of Assisi Church22 min drive
    Popular LocationArtisan Market23 min drive

Choose dates to view prices

Junior Suite

4.4/5 guest room rating
  • 430 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Master Suite

4/5 guest room rating
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Garden Suite

5/5 guest room rating
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Master Suite Doble

No guest room rating
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Valle de Bravo

Located in Valle de Bravo, El Santuario Resort & Spa is in the mountains and on a lake. Shoppers can check out Artisan Market, while everyone can enjoy the natural beauty of Lake Avandaro and La Cascada, Valle de Bravo. Explore all the area has to offer with mountain climbing, skydiving, and horse riding.
Visit our Valle de Bravo travel guide
View in a map
Map
Popular Location

What's nearby

  • Lake Avandaro - 1 min walk
  • Saint Francis of Assisi Church - 22 min drive
  • Artisan Market - 23 min drive
  • Museum Joaquin Arcadio Curroc Valle de Bravo - 29 min drive
  • Central Square - 31 min drive

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 64 min drive

Restaurants

  • Naha — 1 min walk
  • Da Ciro — 7 min drive
  • La Batucada — 8 min drive
  • Los veleros — 8 min drive
  • La Estación — 8 min drive
View in a map

About this property

El Santuario Resort & Spa

Lakefront hotel with 3 spa tubs and full-service spa
This smoke-free hotel features a full-service spa, a golf course, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include an indoor pool, a 24-hour fitness center, and a bar/lounge. All 64 rooms boast private plunge pools and offer room service and flat-screen TVs. Guests will also find premium bedding, portable fans, and laptop-compatible safes.
El Santuario Resort & Spa offers 64 accommodations with private plunge pools and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and portable fans. Hypo-allergenic bedding and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Guests can play rounds at the 9-hole golf course. 3 spa tubs are on site along with an indoor pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Santuario. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MXN 300.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 9 holes of golf
  • 3 spa tubs
  • Archery
  • Full-service spa
  • Indoor pool
  • Tennis

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (377 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Day bed
  • Hypo-allergenic bedding
  • Linens
  • Portable fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Chef
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Private plunge pool

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 300.00 per person (approximately)
  • Rollaway bed fee: MXN 200.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

El Santuario Resort Residences Valle de Bravo
El Santuario Resort Residences
El Santuario Residences Valle de Bravo
El Santuario Residences
El Santuario Resort Valle de Bravo
El Santuario Resort
El Santuario Valle de Bravo
El Santuario
El Santuario & Spa Valle Bravo
El Santuario Resort & Spa Hotel
El Santuario Resort & Spa Valle de Bravo
El Santuario Resort & Spa Hotel Valle de Bravo

Frequently asked questions

Can I cancel my reservation for free at El Santuario Resort & Spa and receive a full refund?
Yes, El Santuario Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to El Santuario Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at El Santuario Resort & Spa?
As of Jan 27, 2021, prices found for a 1-night stay for 2 adults at El Santuario Resort & Spa on Feb 25, 2021 start from $180, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does El Santuario Resort & Spa have a pool?
Yes, this property has an indoor pool.
Is El Santuario Resort & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at El Santuario Resort & Spa?
Valet parking is free at this property.
What time is check-in at El Santuario Resort & Spa?
Check-in is from 3:00 PM - midnight.
What time is check-out at El Santuario Resort & Spa?
Check-out is at 11:30 AM.
Where is El Santuario Resort & Spa located?
Situated on a lake, this spa hotel is 0.1 mi (0.1 km) from Lake Avandaro and within 6 mi (10 km) of Artisan Market and Saint Francis of Assisi Church. Central Square and Museum Joaquin Arcadio Curroc Valle de Bravo are also within 6 mi (10 km).
3.8
Good
Rating 5 - Excellent. 126 out of 312 reviews
5 - Excellent 40%
Rating 4 - Good. 81 out of 312 reviews
4 - Good 26%
Rating 3 - Okay. 52 out of 312 reviews
3 - Okay 17%
Rating 2 - Poor. 33 out of 312 reviews
2 - Poor 11%
Rating 1 - Terrible. 20 out of 312 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es excelente!!!!! Muy amables y muy amigables, las instalaciones mis respetos!!!! Super recomendado !!!! Ojalá podamos regresar seguido ♥️
Stayed 2 nights in Jan 2021

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
The resort & spa is peaceful and beautiful. you can really disconnect and relax here. It is an old hotel but they are constantly upgrading. But for me there was 2 mayor turnoffs. The restaurant apart from the slow service what I cant forgive is the food is just blah. It just takes you away from the experience when the only food nearby is just tasteless. The other thing that disappointed me is I am n Expedia Gold Member and this is a VIP Gold recommended hotel which is why I decided on this hotel. But I was never acknowledged and when I brought it up I was promised a bottle of wine that I never received in my 5 night stay. Make of that what you will
Stayed 5 nights in Dec 2020

1/5 Terrible

Traveled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
Huge desillusion. We intended to have a great week of rest in this difficult period. It was not. The hotel is outdated with no proper maintenance. Rooms are neither isolated for sound nor wind! One night, music from the hotel was played loud in common areas preventing us from sleeping. Junior suites which are the cheapest ones do not have fridge... For 200 USD à night, this is a big minus. I think obviously the hotel owner does not care about his customers. It is by no means some holistic nor ecological place. We had to change room 3 times. Only things to save, the view and the personnel in general who try their best to save situation
Stayed 8 nights in Nov 2020

4/5 Good

Stayed 3 nights in Aug 2020

4/5 Good

Traveled with group, Traveled with family
Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

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