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Rio Serrano Hotel + Spa

Property class: 4

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Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception, and a terrace. Active travelers can enjoy horseback riding at this hotel. Indulge in a body wrap, a facial, and a body treatment at Kolaf, the onsite spa. The on-site Regional cuisine restaurant, Qawasqar Restaurant, offers breakfast, lunch, dinner, light fare, and garden views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a shopping mall on site and a firepit.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double or Twin Room, Mountain View

A bedroom with a bed, a nightstand, a lamp, a window, and a wall with a tree branch design.

Classic Double or Twin Room, Mountain View

8.8 out of 10
Excellent
(12 reviews)
  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double or Twin Room, Mountain View

A hotel room with a large bed, a desk, and a view of the outdoors.

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Standard Double or Twin Room

A standard hotel room with two beds, a chair, a window with a view, and a patterned wall.

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi
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About the neighborhood

Located in Torres del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout and Glacier Grey Viewpoint are notable landmarks, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Salto Chico Falls and Lago Pehoe are two other places to visit that come recommended. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with mountain climbing and horse riding. Visit our Torres del Paine travel guide
Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • A mountainous landscape with a lake and snow-capped peaks.
    Serrano River
    6 min walk - 0.4 miles
  • A mountainous landscape with snow-capped peaks and a turquoise lake.
    Torres del Paine National Park
    8 min drive - 2.8 miles
  • A cyclist on a road with mountains in the background.
    Cuernos del Paine Lookout
    15 min drive - 7.8 miles
  • A coastal landscape with turquoise waters, a small island with houses, and snow-capped mountains in the background.
    Lago Pehoe
    29 min drive - 13.1 miles
  • Salto Chico Falls
    30 min drive - 13.5 miles

Restaurants

  • Don Pascual 1940
    4 min walk
  • Restaurant Hotel Rio Serrano
    1 min walk

About this property

Rio Serrano Hotel + Spa

  • Upscale family-friendly hotel near Torres del Paine National Park
  • Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception, and a terrace. Active travelers can enjoy horseback riding at this hotel. Treat yourself to a body wrap, a facial, or a body treatment at Kolaf, the onsite spa. The on-site Regional cuisine restaurant, Qawasqar Restaurant, offers breakfast, lunch, dinner, light fare, and garden views. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a shopping mall on site and a firepit.
  • Other perks at this hotel include:
    • An indoor pool along with sun loungers
    • Free self parking
    • Access to a nearby indoor pool, a front-desk safe, and 4 meeting rooms
    • Smoke-free premises, luggage storage, and a banquet hall
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 108 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
  • Other amenities include:
    • Highchairs and free infant beds
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with rainfall showers and designer toiletries
    • 43-inch Smart TVs with streaming services and digital channels
    • Wardrobes/closets, heating, and daily housekeeping

All inclusive details

  • All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (635 square feet of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Rio Serrano Hotel + Spa?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at Rio Serrano Hotel + Spa on Sep 16, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Rio Serrano Hotel + Spa?

Some rate plans available at this property are all-inclusive.

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Salto Chico Falls are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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