5/5 Excellent
Verified traveler
Traveled with group
2 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Overview of Rio Serrano Hotel + Spa
Photo gallery
VIP Access
Rio Serrano Hotel + Spa
4.3/5 Excellent
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All inclusive
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitizer provided
Explore the area
Serrano River5 min walk
Cuernos del Paine Lookout14 min drive
Salto Chico Falls31 min drive
Choose dates to view prices
Superior Double or Twin Room, Mountain View
Photos of Superior Double or Twin Room, Mountain View
Superior Double or Twin Room, Mountain View
More detailsRoom amenities
- 344 sq ft
- Mountain view
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 King Bed or 2 Large Twin Beds
344-sq-foot room with mountain views
Internet - Free WiFi
Food & Drink - Minibar
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity, low-height electrical outlets in bathroom, wheelchair accessible, height-adjustable showerhead, low-height door lock, grab bar in shower, roll-in shower, wheelchair-width doorways, portable shower seat, and low-height desk
Need to Know - No rollaway/extra beds available
Non-Smoking
Standard Double or Twin Room
Photos of Standard Double or Twin Room
Standard Double or Twin Room
More detailsRoom amenities
- 258 sq ft
- Sleeps 2
- 1 King Bed OR 2 Large Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed or 2 Large Twin Beds
258-sq-foot room with garden views
Internet - Free WiFi
Food & Drink - Minibar
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request
Comfort - Daily housekeeping and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Standard Plus Double or Twin Room
Photos of Standard Plus Double or Twin Room
Standard Plus Double or Twin Room
More detailsRoom amenities
- 301 sq ft
- Mountain view
- Sleeps 2
- 1 King Bed OR 2 Large Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed or 2 Large Twin Beds
301-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with satellite channels
Food & Drink - Minibar
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request
Comfort - Daily housekeeping and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
About this area
Torres Del Paine
Located in Torres Del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout is a notable landmark, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Boat tours and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain climbing nearby.
View in a map
What's nearby
- Serrano River - 5 min walk
- Cuernos del Paine Lookout - 14 min drive
- Salto Chico Falls - 31 min drive
- Lago Pehoe - 31 min drive
- Cerro Tenerife - 68 min drive
Restaurants
- Kaienk Restaurant — 1 min walk
- Dickson — 1 min walk
About this property
All inclusive details
All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free uncovered self parking on site
- RV/bus/truck parking on site
- Limited onsite parking
- Onsite parking is wheelchair accessible
- Onsite parking includes off-street options
- 24-hour roundtrip airport shuttle (surcharge)
- Airport shuttle at scheduled times, on request
- Area shuttle (surcharge) up to 200 kilometers
- Cruise terminal shuttle (surcharge)
- Theme park shuttle (surcharge)
Food and drink
- Free cooked-to-order breakfast available daily 7 AM–10 AM
- 1 restaurant and 1 coffee shop/café
- 1 bar
- Free daily reception
- Coffee/tea in common area(s)
Things to do
- 24-hour fitness center
- Access to nearby indoor pool
- Full-service spa
- Horse riding/rentals
- Indoor pool
- Sauna
- Shopping
Family friendly
- Access to nearby indoor pool
- Dry cleaning service
- Indoor pool
- Laundry facilities
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Banquet hall
- Elevator
- Front-desk safe
- Gift shop/newsstand
- Reception hall
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Portuguese
- Spanish
Business services
- 24-hour business center
- 4 meeting rooms
- Computer station
- Conference center (645 square feet of space)
Outdoors
- Firepit
- Garden
- Outdoor furniture
- Pool sun loungers
- Terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible business center
- Wheelchair-accessible fitness center
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
- Wheelchair accessible (may have limitations)
More
- Communal living room
- Fireplace in lobby
- Renovated entire property - June 2019
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Bed sheets
- Blackout drapes/curtains
- Down comforter
- Heating
- Pillow-top mattress
- Premium bedding
Bathroom
- Designer toiletries
- Hair dryer
- Towels
Food and drink
- Minibar
More
- Desk
- Laptop-compatible safe
- Phone
- Slippers
- Soundproofing
See similar properties
Policies
Check-in
Check-in from 4:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
This property is closed from March 15 2020 to September 30 2021 (dates subject to change).
The property is closed between April 30 and September 04.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: CLP 250000 per person (one-way)
- Airport shuttle fee per child: CLP 250000 (one-way), (up to 11 years old)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
We should mention
This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Property is also known as
Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine
Frequently asked questions
4.3
Excellent
4.6/5
Cleanliness
4.2/5
Staff & service
4.3/5
Amenities
4.4/5
Property conditions & facilities
4/5 Good
Verified traveler
Traveled with partner
27 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
5/5 Excellent
DG, Long Island, NY
Traveled with partner
22 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
4/5 Good
Colin
13 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mountain views
Stayed 2 nights in Feb 2020
5/5 Excellent
Terence
4 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
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