Rio Serrano Hotel + Spa

Photo gallery for Rio Serrano Hotel + Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, down comforters, pillowtop beds, minibar

Overview of Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa

4.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Spa
Map
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000

Explore the area

  • Popular LocationSerrano River5 min walk
  • Popular LocationCuernos del Paine Lookout14 min drive
  • Popular LocationSalto Chico Falls31 min drive

Choose dates to view prices

About this area

Torres Del Paine

Located in Torres Del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout is a notable landmark, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain climbing nearby.

What's nearby

  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 14 min drive
  • Salto Chico Falls - 31 min drive
  • Lago Pehoe - 31 min drive
  • Cerro Tenerife - 68 min drive

About this property

Rio Serrano Hotel + Spa

4-star family-friendly hotel by the river, rejuvenated in 2019
At Rio Serrano Hotel + Spa, you can look forward to a free breakfast buffet, a free daily manager's reception, and a terrace. Treat yourself to some rest and relaxation at KOLAF, the onsite spa. The onsite regional cuisine restaurant, Kaienk Restaurant, features garden views and light fare. Yoga classes and aerobics classes are offered at the 24-hour health club; other things to do include horseback riding. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a shopping mall on site and a firepit.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Access to a nearby indoor pool, wedding services, and a computer station
  • A front desk safe, a TV in the lobby, and a water dispenser
  • Guest reviews speak well of the dining options, bar, and location
Room features
All guestrooms at Rio Serrano Hotel + Spa include comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Other amenities include:
  • Highchairs, free infant beds, and travel cribs
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, heating, and daily housekeeping

All inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception
  • Coffee/tea in common area(s)

Restaurants on site

  • Kaienk Restaurant
  • Dickson

Things to do

  • 24-hour fitness center
  • Access to nearby indoor pool
  • Aerobics classes
  • Arcade/game room
  • Full-service spa
  • Horse riding/rentals
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's games
  • Children's toys
  • Free cribs/infant beds
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (635 square feet of space)
  • Coworking space
  • Meeting rooms - 4

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Fireplace in lobby
  • Renovated entire property - June 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Are there all-inclusive benefits at Rio Serrano Hotel + Spa?

Some rate plans available at this property are all-inclusive.

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres Del Paine hotel is located on the waterfront, within a 10-minute walk of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

Can I cancel my reservation for free at Rio Serrano Hotel + Spa and receive a full refund?

Yes, Rio Serrano Hotel + Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Rio Serrano Hotel + Spa cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 133 out of 241 reviews
5 - Excellent 55%
Rating 4 - Good. 74 out of 241 reviews
4 - Good 31%
Rating 3 - Okay. 18 out of 241 reviews
3 - Okay 7%
Rating 2 - Poor. 10 out of 241 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 241 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, comfortable appointments and delicious food.
Stayed 2 nights in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Gateway to Torres Del Paine
Stayed 4 nights at Rio Serrano. Beautiful hotel and spa, great food and amazing staff. Everyone was super attentive from the bartenders to waitstaff to front desk, managers and especially the tour guides/organizers. They took care of everything. Horseback riding on the property was really fun too. I would stay again and highly recommend.
Rio Serrano full day Base of the Torres trek was the highlight. Tour guides Olafo and Claudia were great.
Stayed 4 nights in Apr 2022

1/5 Terrible

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
We booked a room for three people and the manager pretended that all of us should share one bed . It was told aftwr several requests with no answers at all. At 10 pm the manager still was arguing while all we wanted was to go bed. I had never had such a terrible situation in a 300 usd hotel.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, close to Torres del Paine National Park.
Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After staying at several hotels in the national park, Rio Serrano is the best overall. Great view, friendly staff, and delicious dinners. I do recommend a superior room as we did try both options. DON’T waste your money on staying at Explora.
Stayed 2 nights in Mar 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Superb luxuriou hotel in 3most ideal location
Stayed 4 nights in Feb 2022

2/5 Poor

Stayed 4 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for the location
Stayed 1 night in Feb 2022

1/5 Terrible

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
This experience was the worse of my stay in Chile, the place is beautiful but the staff and service is just horrible. They are absolutely rigid and inflexible and do nothing To accommodate clients needs. One day we had a tour with the company( their own company) and we were told we had to put out orders before 9 pm, so we did, all orders were out, we came back at 9:05 pm because their tour company was late and they refuse to serve the food that was already cooked and served inside the kitchen. The restaurant was full of people still eating and we could see all of our dishes inside served already but still they refused to give it to us. We had to have a big fight and offer $1000 bribe for them to give us the food that was already cooked and served. Their attitude and service was horrible This is just one example but there were many more. The staff seemed truly unhappy and miserable working there, specially the waiters, Rude, not polite and I would never go back to this place.
Stayed 3 nights in Feb 2022