Township of Russell Tours

We had a very nice stay, the staff was very friendly, our 8 year old enjoyed the pool and arcade room.

Young lady at the Front desk was outstanding! Very helpful with multiple issues. I was travelling alone with my 4 young grandchildren and she went out of her way to assist. Excellent service. I stay in Ottawa 4-5 times a year and will definitely be back.

The hotel is beautiful and grand, however, severely understaffed. The check in staff at Zoe were not responsive or cordial on a few occasions. The three personnel at the desk weren’t even serving other customers at the time. They didn’t even look up to ask if they could help. I had a great server wait on us at the restaurant and a pleasant server at the bar. This hotel has many aspects that are nice but the service needs to be stepped up. I also waited an hour for the valet to deliver our car, others guests who were staying had similar complaints about the long valet waits. Given that valet is the only option and at $67.00 a night the horribly long wait is not acceptable at any price.