Trillemarka Nature Reserve Vacations from $789

Very loud area - a LOT of street noise, dated, bathroom smelled moldy, no refrigerator, asked for luggage rack, tight space, elevator doors were slamming into people. Pictures online were not representative of hotel. Staff were nice and breakfast was good!

1. Hotel itself was charming, especially the bar and dining area. Breakfast was great. 2. Our room was small, not furnished for us to unpack our suitcases, so we had to pull them out every day to get our clothes; the closet was dark and inconvenient. 3. The room had no ventilation, and the small refrigerator contributed to the heat. When we opened the windows to cool down, the noise outside was too loud. Upon request, the staff did provide a desk fan, which helped. 4. It was Summer, so the sun was up most of the night. Again, the staff provided darkening curtains upon our request, but why did we have to ask? 5. The bathroom had minimal shelving, so we moved the luggage rack into the bathroom to place our toiletries. And the bathtub had no non-slip mat or safety bars for us seniors. I shared my concerns when we checked out with the hope some of these issues will be corrected for the next guests.

Thus was a great place for just a few days in the city.

The grounds and the setting are extremely well thought out and welcoming. I knew to expect issues, as when I called to confirm our massages, I was advised they were never booked into the system and there was no appointments left that day. No apologies - that's just the way things are. We arrived early and were told we needed to wait until 3pm to checkin- no issues - but it was obvious we were seniors. We were then told, our room was on the 3rd floor and we needed to walk and carry our luggage there. Why - there were vacant rooms on the other side of the hotel where the elevator was working. I found the check-in person would not reason with me - ie your room is over there. It's too bad, this person was on the front desk and left this impression. It's a lovely property and has so much to offer