Trzebinia Vacations from $703

Really nice,spacious,comfortable and modern hotel

This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby. The hotel is also about two doors down from the museum. The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this. Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc. Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great. We would go back there any time.

It was a unique setting but could definitely use some help. One major thing is that it was 85 degrees when we checked into our room. We immediately turned the AC down to a low setting. It did not get cooler within two hours so I went to the office to see what could be done. They sent a repair guy and he looked at it for 5 seconds and said we would just have to wait another hour or more for it to cool down. It never did. We had to open the windows and thankfully it was cool at night, enough to sleep. This is not acceptable. You need to have someone that cares about the customer and if something isn't working, then fix it or move them to another room.

Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.