Tsar Kaloyan Vacations from $455

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

No posee front desk

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

The suites are wonderful very clean and spacious. In our group we had 3 rooms. The rooms had very small trash cans which can be sort of annoying. One room had the snacks missing upon entry. So I hope I don’t get charged for them. The line to speak with a hotel agent was super long and when I spoke with housekeeping or anyone about an issue it took hours for them to respond. Also, another room in the party had a shower that backed up. Luckily we are all family so they showered in another room. They sent someone to drain it and they shot draino in it but it didn’t work. The last room was chillen though. Also, food and snacks highly expensive. I guess that comes with the territory of location but 6.00 for a can of soda is crazy to me