Tucson Premium Outlets Tours

I would not recommend this hotel. We arrived late, and the air conditioning wasn’t working properly. There was also no soap in the bathroom. The biggest problem has been the complete lack of communication. It has been about ten days since checkout, and my $100 deposit still hasn’t been returned. We only stayed overnight, left the room in excellent condition, checked out at the front desk, and returned both key cards. I haven’t received any explanation for the delay. I have called repeatedly, left voicemail messages, and emailed without receiving a single response. Thankfully, I booked through Expedia, and they are helping me recover the deposit, but even they have been unable to reach the hotel. Poor air conditioning and missing basic amenities were disappointing enough. Having to chase my deposit while every message goes unanswered makes the experience extremely frustrating and unprofessional.

The carpet in the room was torched. Bed was comfortable enough. The window AC took a long time to cool down the room. There were a lot of long term residents, so if your ok with kids playing outside and making noise it ok.

Nice quiet, older property that served the purpose for our visit. Pillows were super soft (I always bring my travel pillow for this reason) and mattress was too. Food was good at the on site restaurant.