When making my reservation two months before my trip I asked for a non smoking room. When I arrived I was told I did not request a non smoking room and the staff acted as though it was no big deal and just brushed me off. The room smelled horrible! I sprayed a full can of Febreze and that was the only way we could stay. When I returned back to my room later the next day I walked in and caught the cleaning lady SMOKING WHILE CLEANING MY ROOM!!! The next day I spoke to two other couples who shared their similar story with me. To top it all off there was mold around the tub and the bathroom sink. I will not stay at another Best Western.
Stayed 2 nights in Nov 2019