3.6/5 Good! (2,105 reviews)
Request an upper-level floor! Our room was on the 10th floor with river view and like many others have said, the entire floor, including the room, smelled like must and mildew and was very damp. The hallway carpet was stinky and stained and the walls showed signs of water damage. We let the front desk know that we couldn't stay here and they quickly shuffled us to a river view on the 18th floor. Our 18th-floor room smelled/felt great and we enjoyed the rest of our stay. Do yourself a favor and be sure to request a top-floor room (level ~18-24) to avoid concerns of must and mildew.
Pros: great location, wonderful staff
Cons: Serious moisture infrastructure issues on lower floors of the hotel. When I was offered a new room, I asked "will it really be better than this?" and the front desk assured me that a room on a higher level floor would be better. This response indicates to me that the hotel establishment is acutely aware of this moisture issue on the lower floors but is continuing to fill those rooms. It feels really unethical and greedy on the part of the hotel owners. You can clearly tell that this hotel was top-notch decades ago, but now is falling into disrepair.
Cons: Inconvenient that potable water wasn't readily available on each floor of the hotel or via a water bottle refill station in the lobby. No complimentary breakfast.
Reviewed on Aug 8, 2022
