Universal CityWalk

My room at the top floor, airconditioning is very poor, after complaining provided additional fans ,no clean up the room for one day, but the housekeeping said they forgot to clean, The billing system is poor, room guest for Breadfast or dinner usually will claim at the room bill, but they charge to my deposit credit card immediately, but the final bill found double charging. Very disappointed the experience on this Hotel, only the swimming pool is a good value on my stay, but the rest of thing is poor management

Good location in Beverly, staff is okay, room is clean.