“I had an issue with the AC as I arrived. Staff at reception were accommodating and I was moved to a lower floor unit that the AC worked better. Still it wasn't as cooler as I like to sleep. Staff at buffet very accommodating and helpful. I wish AC was cooler.”
“Hotel palacio muy bonito y buena ubicación. Dos tramos de escaleras para llegar s la habitación. La cama muy incómoda, dura y bastante inestable. La limpieza en general bien. El baño regular, la ducha con poca presión, el enganche de la alcachofa no soporta el peso... En fin, esperábamos algo mejor.”
“When I went there in the morning to leave a case I was dismayed to find a lot of steep steps. However going back in the afternoon to check in I asked if there was somewhere to leave my mobility walker I was given a key to access the building and use a lift. Excellent. We overcame my lack of Spanish.”