Ratings based on 47 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from singapore
ReviewPosted Dec 26, 2017
Staff were amazing and so helpful and friendly. The facility itself was very clean and it was one of my best holidays
Not nearly real 5 star rating or valuePosted Oct 1, 2017 on Hotels
Service was way below 4star standard. Off the charts below 5star. There appears to be a very serious lack of management on catering and guest relations side. Suite was spacious, clean and lovely, as advertised.
for Everyoneby A verified traveler from Derby, UK
Lovely hotel at Victoria FallsPosted Jan 22, 2017
Great hotel, lovely rooms and wonderful staff. Views over the Zambezi Nationsl Park were fantastic with lots of animals visiting the waterhole at the adjacent Lodge. Don't miss the vulture feeding which happens each day at 1pm
for Everyoneby A verified traveler from US
Luxury in the Heart of Vic FallsPosted Dec 2, 2016
Pros: Service and amenities
Gorgeous private setting with staff ready to welcome you the minute you arrive. The A/C and WiFi are excellent (best I had on my trip to SA-Zimbabwe). They provide mosquito netting and Peaceful Sleep (mosquito repellent) to make the room extra comfortable. Hourly shuttle bus to town makes it easy to get around. I wish I could have stayed longer!. Highly recommend!
by A verified traveler
Vic Falls Safari Club: ExceptionalPosted Nov 18, 2016 on Hotels
Incredible stay. Under the guidance of Augustine the Club staff provide outstanding service. Thank you Grace at tour desk, Ronald at reception, Moses the staff game wardenfor his vulture expertise and advice before my Kruger safari ! There is a formidable attention to detail in addition to getting pampered in luxury in a truly amazing setting where wildlife litterally come towards you while safe on a terrace overlooking waterholes having breakfast ! The rural village tour is a remarkable human experience but ask advice on what you can purchase on site as useful gifts for the village families and Mondi Primary School. Direct money donations too make a huge difference. The heli ride over the falls and region gives you a totally different perspective from on foot. I am a seasoned traveller but my stay at the Club is one of my best experiences ever ! Chris from Quebec City,Canada
by A verified traveler
A slice of heaven in Vic Falls. RecommendedPosted Nov 12, 2016 on Hotels
Lovely resort hotel. Really loved it except for a few minor things: were not informed that the 'stocked minibar' was only stocked once per day and if you drank it you had to pay for more. Either it's a 5 star club like a regular hotel executive club where you get access to drinks for free all day or at least be very very clear in the description what it is exactly. On that note, let this VIP trip allow you to order free drinks in the main common area rather than this nit-picking around when it's free and when it's not. I think that confusion detracted from what was otherwise a lovely hotel, great service and over all experience. Also the pick up to return to the airport was confused and we ended up being rushed to get out of the room. Shame as this was the last contact point we had with the hotel.
for Everyoneby A verified traveler from Oz
Spoilt in the wildPosted Oct 14, 2016
Location: Victoria Falls and all the associated activities
Worth the extra dollars to feel pampered at the Safari Club. Customer service is their speciality.
by A verified traveler
Bite the bullet !Posted Sep 22, 2016 on Hotels
Victoria Falls accommodation is a baffling conundrum and choice for travellers. After much deliberation I came to the conclusion that if I was going to get fleeced I might as well go all in. To be fair, they had a right go at justifying the £400 + paid. The room was excellent and the view over the waterhole great. The staff were first class and the meal we had in the Lodge was good too. I think this was a one off trip but if I returned.....I would pay it all again.
by A verified traveler from Bromley, England
Excellent service and various food treatsPosted Sep 5, 2016 on Hotels
The staff were so good to us, helping with restaurant, hair salon & taxi bookings, following up on tour company bookings, providing medical attention for mosquito bites etc. The complimentary afternoon teas and cakes at 3.30 and cocktails and canapes at 5.30 on a lovely wildlife viewing platform were a highlight of the day. Breakfast was delicious and complimentary minibar was restocked every day.
by Tim from Camps Bay
A delightful spot, great facilities and staff.Posted Aug 29, 2016 on Hotels
A very enjoyable, relaxing stay, close to the falls but, secluded enough for good wildlife activity. Wonderful staff, very accommodating and worth the little bit extra to have the best time.