“When we arrived at night the receptionist went out of her way to make sure we got a meal even though the kitchen was about to close. She also stayed late to make sure my husband got safely up the stairs to our room since he has limited mobility. The receptionist is also trying to help us get a package back to the USA with some keepsakes from our trip that we accidentally left behind. A really caring staff who go above and beyond the usual!”
“Nice hotel. Good location, about 15 minute walk from the old town or a quick ride on the tram.
Good front of house staff. Room was nice. Coffee in the bar was lovely.
Only quibbles would be:
- could do with some more comfy seats in the bar area
- we had a room at the front left corner of the hotel and there was loud music (bass) from we assume a nearby bar/club that went on past 11pm
- they closed the whole bar area one evening for a private event which I felt was a bit off. There should be a……
“I was surprised by its very nice and free breakfast. You can order meals from the breakfast menu and your meal was served by a very beautiful and delightful food decoration. That's very nice.”
“We driven to Vilnius from Siauliai city, it tooks us almost three hours. The hotel looks not big but inside the room is nice, reception lady very kind and provide us enough information. We also had a nice breakfast there. So far all good, but one thing is there's a bit noise during the night, which made me a sleepless night. Hope this can be better in future.”
“For the service highlight:
The tall, thin man, who helped us with our luggage, always with big smiles on his face and greeted guests when they were back hotel. And after we called for room air problems, he came to see the air conditioner thing and helped us to change a room with window. Special thanks to him!
Room hightlights:
Room is new, clean and well designed.
Bed is super comfortable!! We had really wonderful deep sleep there.
But the air conditioner worked very slow, sometimes we……
“A very nice hotel situated in the centre of the old town. The room is very nice, luxury, beautiful and clean. Staff is friendly. Breakfast is great.
However my room is a little bit far from the lift while the signs are not clear - easy to get lost. And the hotel is a quite far from public transport so i need to take a taxi/uber to transfer from/to the train/coach stations.”