Watling's Castle Tours

Nice property, however it’s terrible value for money. On top of very high room rate, you pay a daily resort fee of $83.60 and daily service charge of $21.78 for basically cleaning your hotel room - never seen a hotel that charges for regular room cleaning. Front desk staff is far from customer centric, but we have seen some great customer service in restaurants, particularly the Madeline Cafe. It’s a beautiful property, but one that is designed to take maximum financial advantage if you, really expensive food and drink prices, built in service charges for everything and in asking for TIP on top. A kids smoothie with tax, service charge and a small tip comes to $15!

They don’t follow their own rules 1. You can not leave your towel on a lounge chair to save it but people do and not enforced. Most of all 10:00 pm quiet time in the hotel part and it was LOUD VERY RUDE GUEST, I complained twice and was given the old we will monitor it, they did NOTHING. I won’t go back

Friendly and attentive staff. Clean facilities, good food, family friendly. A little pricey overall and the ala cart activities could have some level of inclusion for the extended stays.