西海港

Very bad when is busy

The hotel is quite new (2-year old I guess). Rooms are clean overall (would rate cleanliness 9/10) with a modern style and nice artwork. The outside is amazing and the pool is big and "reflective" giving a very comfortable view. There's a convenient café close to the hotel entrance. It has a nice seating, but—like many hotels in Egypt: no clear policy on smoking! Thus, there is no pressure on smokers, even indoors. Many guests were smoking in the balconies too. The staff looks nice. They smile at you & are verbally sweet, but when it comes to action, you don't get what you requested. For a seasoned traveler like me (>6-7 hotels stay per year since 2001), it's very hard to convince me that the hotel (in October—not a busy time for Alexandria—has no "King Rooms," as requested. Yes, they were right: I requested a king room, and was told (on the site) that it is subject of availability. But to convince me that there is not a single available king room at 4 PM (not a late check in) is like to tell me: you're a newbie traveler who knows nothing about customer service. Of course they had king rooms that they perhaps kept for "more important guests" (or those who came through a higher priority website than Expedia). Most likely they needed a bit of time to prepare the king room, and they wanted to sell the available vs. the requested for me. Either way, the message is clear to me: I'm not an important guest there! Nice place, guys but I'm not booking it anymore.

Excellent choice! Would like to stay again. This is the first time to visit and impressive.