Wet n Wild Water Park Tours

The property is beautiful and so are the rooms but the staff definitely needs to work on their hospitality.

Good hotel if you are looking for somewhere cheap to stay, there is a few maintenance issues such as broken door glass and aircon not working in the room, The breakfast is not great, i avoided anything that’s not covered as there were a lot of flies on and around the food and staff were not concerned, the lack of hygiene ment that i only had a tea in the mornings and ate out most of the time i was there, the major disappointment for me was when the hotel tried to charge me extra for fresh towels, which they normally change daily but then stated to skip a day.. once a little extra was left aside the towels were changed daily and the room was cleaned properly. i did inform management but they said that they would look into it.. but nothing came of it. overall it’s a cheap hotel for a reason, there’s better out there for the money and given the choice i would look else where

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.