“Title: Incorrect room details and poor service coordination
I booked a "King Bed, City View" room for 2 nights for two people. However, the assigned room only faced the wall of the adjacent building. Upon checking with the staff, it turned out that this room combination does not exist or isn't available at this hotel, suggesting a system mapping error between Expedia and the hotel.
We agreed to compromise and switch to a Twin room for our second night. The staff assured us: "Leave your bags in……
“Title: Incorrect room details and poor service coordination
I booked a "King Bed, City View" room for 2 nights for two people. However, the assigned room only faced the wall of the adjacent building. Upon checking with the staff, it turned out that this room combination does not exist or isn't available at this hotel, suggesting a system mapping error between Expedia and the hotel.
We agreed to compromise and switch to a Twin room for our second night. The staff assured us: "Leave your bags in……
Yosuke