扬克斯旅游套票 | 扬克斯机票+酒店优惠低至 4 折

The property was old, outdated and a horrible musty smell. There was no hot water in the bathroom. Everything was antiquated, needs to be renovated head to toe. For the price, it was not worth it and overpriced for the amenities. Upon check in we almost turned around and walked out!

Rooms were very clean, well decorated however bathrooms were not. Parking was accessible and perfect. Some appliances did not work like iron stained my clothes and coffee machine did not work. Everything else was fine.

It took calling the booking website customer service to get in contact with the host. I end up getting a different property that the one I reserved but the new on was more bedrooms, at the end I work out but it took some long coy with the host.

After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is that there was a plumbing problem and they would get us to another property from the original property manager and Expedia NOT doing a thing to help 4 of us stranded with no place to stay, we got to the other property. The new property was fine, but the most upsatting thing was dealing with Expedia trying to get a place for us to stay. Expedia tried saying they would cancel the accommodations and get us a Hotel but we would have to pay for the hotel and then wait for any credits or refund on our original booking. HIGHLY unacceptable by Expedia customer service. I am a GOLD member and spend quite a few thousand dollars a year for both business and pleasure and they did NOTHING to make me feel they were taking care of us. We basically lost a day of full work which cost my business over $1500 in non productive work.

Made a reservation for a room with a king size bed. I was given a room with two double beds told they didn't have any king size rooms because of the remodel. But I was charged for the king size room. The remote to the tv didn't work. I asked them to replace it while I was at dinner. They did not replace the remote. The sink in the bathroom didn't drain. The pool was not open. And this morning, there was no breakfast whatsoever, but I was supposed to have breakfast included.