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Overview of Hotel Phoenix

Photo gallery

Featured Image
2 indoor pools
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

Hotel Phoenix

4 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    AirportZagreb (ZAG)16 min drive
    Popular LocationCroatian National Theatre25 min drive
    Popular LocationZagreb Cathedral27 min drive
    Popular LocationCroatian Parliament33 min drive

Choose dates to view prices

Deluxe Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard Double or Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

About this area

Sesvete

Located in Zagreb, Hotel Phoenix is connected to a shopping center. Miroslav Kraljevic Gallery and POGON - Zagreb Center for Independent Culture and Youth are cultural highlights, and some of the area's attractions include Zagreb Zoo and Salata Sport and Recreation Center. Traveling with kids? Consider Technical Museum and Museum of Illusions.
Popular Location

What's nearby

  • Garden Mall Zagreb - 7 min drive
  • Andautonia Archaeological Park - 12 min drive
  • Croatian National Theatre - 25 min drive
  • Zagreb Cathedral - 27 min drive
  • Croatian Parliament - 33 min drive

Getting around

  • Zagreb Sesvete Station - 19 min walk
  • Zagreb Airport (ZAG) - 16 min drive

Restaurants

  • Maestro — 1 min walk
  • Isabella — 3 min drive
  • Cafe Phoenix — 4 min drive
  • Pizzeria Kairos — 5 min drive
  • Zdravljak Dinamo — 5 min drive

About this property

Hotel Phoenix

Winery hotel connected to the convention center in Zagreb with 2 indoor swimming pools
An attached winery, 2 indoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. All 55 soundproofed rooms feature free WiFi and minibars. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like pillow menus and slippers.
Hotel Phoenix offers 55 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Zagreb hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 indoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Phoenix Wellness and Spa has massage/treatment rooms. Services include sports massages, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: HRK 100 for adults and HRK 60 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 indoor pools
  • Fitness center
  • Full-service spa
  • Mini golf
  • Sauna
  • Spa tub
  • Winery attached

Family friendly

  • 2 indoor pools
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Mini golf
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Croatian
  • English
  • German
  • Serbian
  • Slovak
  • Slovenian

Business services

  • 24-hour business center
  • 1 meeting room
  • Computer station
  • Conference center (10760 square feet of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Hydrotherapy
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: HRK 185
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: HRK 12.00 per person, per night for adults; HRK 6.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: HRK 100 for adults and HRK 60 for children (approximately)
  • Airport shuttle fee: HRK 150 per vehicle (one way)
  • Late check-out fee: HRK 185 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Frequently asked questions

Can I cancel my reservation for free at Hotel Phoenix and receive a full refund?
Yes, Hotel Phoenix offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Phoenix cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Phoenix have a pool?
Yes, this property has 2 Indoor pools.
Is Hotel Phoenix pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Phoenix?
Self parking is free at this property.
What time is check-in at Hotel Phoenix?
Check-in is from 2 PM - midnight.
What time is check-out at Hotel Phoenix?
Check-out is at noon. Late check-out is available for HRK 185 (subject to availability).
Does Hotel Phoenix provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of HRK 150 per vehicle applies.
Where is Hotel Phoenix located?
Located in the business district, this family-friendly hotel is within 6 mi (10 km) of Garden Mall Zagreb, Zagreb Zoo, and City Center One East. Park Maksimir and Maksimir Stadium are also within 6 mi (10 km). Zagreb Sesvete Station is 19 minutes by foot.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 58 out of 175 reviews
5 - Excellent 33%
Rating 4 - Good. 79 out of 175 reviews
4 - Good 45%
Rating 3 - Okay. 21 out of 175 reviews
3 - Okay 12%
Rating 2 - Poor. 14 out of 175 reviews
2 - Poor 8%
Rating 1 - Terrible. 3 out of 175 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/5 Poor

Disliked: Property conditions & facilities
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Stayed 4 nights in Aug 2018

2/5 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Stayed 1 night in Aug 2018

4/5 Good

Liked: Staff & service, room comfort
Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Stayed 1 night in Aug 2018

2/5 Poor

Liked: Room comfort
Disliked: Staff & service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Stayed 1 night in Jun 2018

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