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Grand Hotel Zermatterhof

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Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Suite (Chalet - Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
3 restaurants, lunch, dinner served; Regional cuisine

Overview of Grand Hotel Zermatterhof

Grand Hotel Zermatterhof

5.0 star property
9.6 out of 10 Exceptional
9.6/10 Exceptional

Popular amenities

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
Bahnhofstrasse 55, Zermatt, VS, 3920

Explore the area

  • Popular LocationMatterhorn glacier paradise1 min walk
  • Popular LocationMatterhorn Museum1 min walk
  • Popular LocationZermatt-Furi Gondola9 min walk
  • AirportSion (SIR)75 min drive

Room options

About this area


Grand Hotel Zermatterhof is located in Zermatt City Centre, a neighborhood in Zermatt, and is near a train station and on the boardwalk. Mountaineers Cemetery and Matterhorn Museum are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the sledding and snowshoeing.

What's nearby

  • Matterhorn glacier paradise - 1 min walk
  • Matterhorn Museum - 1 min walk
  • Mountaineers Cemetery - 2 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Zermatt-Furi Gondola - 9 min walk

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive


  • Brown Cow - pub - 1 min walk
  • Walliserkanne Zermatt - 2 min walk
  • Elsie's Bar - 1 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 2 min walk
  • Little Bar, Schwander Kirsten - 2 min walk

About this property

Grand Hotel Zermatterhof

5-star luxury hotel located in Zermatt City Centre
Located close to Matterhorn Museum and Mountaineers Cemetery, Grand Hotel Zermatterhof provides a free breakfast buffet, a terrace, and a garden. Treat yourself to a sports massage, reflexology, or aromatherapy at Vita borni, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Regional cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and a library.
Other perks include:
  • An indoor pool
  • Free train station pick-up, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • An elevator, a banquet hall, and massage treatment rooms
  • A computer station, wedding services, and 4 meeting rooms
  • Guest reviews speak highly of the helpful staff and location
Room features
All 69 individually furnished rooms include comforts such as 24-hour room service and pillow menus, as well as amenities like free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • Childcare services, coffee/tea makers, and heating

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.


English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Area shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • 400 square feet of conference space
  • Business center
  • Computer station


  • Garden
  • In the mountains
  • On the boardwalk
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Roll-in shower available in select rooms
  • Well-lit path to entrance


  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities


  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu


  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers


  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar


  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Similar properties



Check-in from 3:00 PM - midnight
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk


Pets allowed for an extra charge of CHF 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hotel Zermatterhof?

As of Jun 10, 2023, prices found for a 1-night stay for 2 adults at Grand Hotel Zermatterhof on Jun 19, 2023 start from $405.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Zermatterhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 35 per pet, per day. Service animals are exempt from fees.

How much is parking at Grand Hotel Zermatterhof?

This hotel doesn't offer parking.

What time is check-in at Grand Hotel Zermatterhof?

Check-in is from 3:00 PM - midnight.

What time is check-out at Grand Hotel Zermatterhof?

Check-out is at noon.

Does Grand Hotel Zermatterhof provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Hotel Zermatterhof located?

This family-friendly Zermatt hotel is located on the boardwalk, just steps from Matterhorn Museum and Mountaineers Cemetery. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.




Rating 10 - Excellent. 216 out of 255 reviews" "
" "10 - Excellent 85%
Rating 8 - Good. 29 out of 255 reviews" "
" "8 - Good 11%
Rating 6 - Okay. 6 out of 255 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 3 out of 255 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 1 out of 255 reviews" "
" "2 - Terrible 0%




Staff & service




Property conditions & facilities




10/10 Excellent

Leandra, Encino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a special hotel in Zermatt, then this is the place! A total 5-star property in terms of rooms, location, service, staff, food and spa! We loved it here and can't wait to return to ski next time.
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff. Excellent view from the room!
Stayed 1 night in Mar 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel in a perfect location.
Stayed 4 nights in Feb 2023

10/10 Excellent


Stayed 5 nights in Feb 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy atmosphere, great staff. Fantastic breakfast. Great location. Wonderful sunny patio.
Stayed 7 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay


Traveled with family and small children
Liked: Cleanliness, staff & service
rooms need to be renovated, especially bathrooms
Stayed 2 nights in Jan 2023

General hotel information

Reasons to Book
Conference Space & Onsite Restaurant/Bar
Star Rating
Nearest Airport
Zürich (ZRH)
Bahnhofstrasse 55, Zermatt, VS