“Checked in took far too long as only 1 personnel manning the large reception area. It was 8pm in the evening. The only lady was dealing with a group of 3. There were 5 others waiting. After I complained as I waited 15 minutes, she called another staff to help. Such a big hotel with almost full occupancy, as told by the staff, should schedule more at the front desk. Others like security and concierge and housekeeping were adequately manned.
Should be more up front with the closure of the……
“The pool is excellent, just the weather is not sunny most of the days. The major problem is transportation. It is difficult to call uber or taxi to come and pick us from the hotel, the place is a bit too far from Mactan downtown. The hotel staff is helpful for calling meter taxi for you, however, we met one taxi driver he insisted for a fixed price! Which is more than double of meter taxi. That day was a rainy day, we seemed didn’t have a choice, and we had waited for a taxi more than 20mins……
“No hot water in the bathroom, we had to run the bath and shower for over 25 mins each time before any hot water came, then it was only luke warm.
Very disappointing.
Room cleaners were not consistent with their routine answers had at ask for more water and plates etc”
“The hotel is very nice. There was free tea time at 3 pm which is great! There were also activities like zumba, belly dance which was entertaining.
Our suggestions - Please provide welcome drinks . Most big hotels have. Put Netflix or youtube in your TV settings most hotels have this. Shuttle services should add a bit more. Overall it was a great stay! Thank you.”