Arenales Bajos Vacations from $481

Cozy place. The air conditioner in room 303 sometimes make loudy noise.

Clean room and very friendly staff

I booked this place thinking it was in the heart of Old San Juan based on reviews about the “great location,” but it actually wasn’t close to much — about a 20-minute walk to the main attractions. The front desk is technically available 24/7, but only through a messaging system, and someone comes over if there’s an issue. They do respond quickly. One girl that came over at one point was not friendly whatsoever as if I was inconveniencing her: That setup made me feel a bit uneasy since there’s no on-site security, and the building felt empty even though other guests were staying there. Entry is by keypad into an empty lobby. The elevator didn’t work, and the next day we didn’t have hot water (though it was eventually fixed, the water pressure stayed low). The shower had a modern design with only half a wall and no door, which caused the bathroom floor to flood. On the positive side, the king bed room was spacious. However, overall, I wouldn’t recommend this place if you’re looking to really experience Old San Juan.

Great hotel with excellent service . Check in was fast and loved the welcome drink and open bar . Rooftop need help looks abandoned.

Good experience as usual. Third time staying in this hotel. But there’s always space to improve:: 1. The internet was failing and it was almost impossible to watch tv. 2. The service in the pool area has to improve, we basically had to get out of the water to go inside the bar and ask for food or drinks. Ironically, beach servers were faster. In general, beautiful place to rest and enjoy vacations!