Augsburg Castle Hotels

"everything was good... personal and breakfast"

"Checked in quickly with no delays and assigned a room on the 4th (5th floor by USA standards). Room was neat and clean. My room was in the middle of the floor and quiet with a view of the HBhf. Bathroom was fairly clean with traces of mold in the shower stall and the shower door leaked if you did not keep the shower water off the shower door. Bathroom amenities had a multi-use liquid shampoo for hair and body. Prefer this hotel vice other budget/value hotels in Augsburg because the rooms have fans and the shower stalls are larger than most. Would stay here again."

"Staff were very welcoming and helpful. Room was spotlessly clean. Great location and easy walk from the train station. Lovely Italian restaurant nearby. Would visit again. Breakfast was great. "

"We arrived at 11.0pm and the front door was closed and no staff available. The email that showed us how to get into the hotel and locate our room did not arrive until the following morning. We stayed 4 nights and the room was not refreshed at all during our stay. Whilst I understand that hoteliers need to control costs and I fully understand it is not necessary to clean or service a room every day, making sure that the rooms have enough dry towels, tea or coffee and bins are emptied must be the very least required "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Clean but water didnt work for one day"

"Good"

"Tired hotel with no curtain in my room and far too hot although the radiator was switched off. The shower head would not hold up and the bed was very soft - ok for some people I know, but not me. There was no breakfast other than coffee and worst of all there is only a small time with any staff. That’s no help if you’re facing a keypad to get in. The telephone number to a sister hotel cuts off if you select the English option and if you take the German option they are not exactly helpful - I am still waiting for a call back that was promised in five minutes! "

"Got a very quite room "