“it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms.
After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October……
“Amazing property. Beautiful location. Well maintained and situated perfectly to take advantage of the natural surroundings. Rooms clean, comfortable, and thoughtfully stocked including umbrellas mounted outside the door.”
“This could be something so special. The location itself is amazing and the accommodation for ‘camping’ is incredible.
The service wasn’t great however. As kind as everyone was the timings were very off. Being told we needed to be ready for breakfast at 8 and not being served till 9.30. The same for dinner.
We also told them we needed to leave on the final day at 7.30 so wanted breakfast at 7. We arrived at the breakfast tent at 7 and no one was there.
Unfortunately it was the same for the……
“The property is remote and beautifully removed from all noise and light pollution. The staff are well trained and a pleasure to interact with as they are helpful and kind. I highly recommend this location for the discerning traveler who is not intimidated by remote locations and rough terrain in accessing the property. ”
“Stay at property was amazing! The views where breathtaking and awesome to unwind to after staying in the city. The staff was very friendly and provided excellent service. We stayed 2 nights and also visited the nearby waterfalls...”
“Incredible place, accomodation is luxury, views are breathtaking, staff are lovely. If I went again I wouldnt take the half board option and order off the menu as the food and options were better and not particularly expensive. ”
“The views over the valley, the tea plantations and agricultural land are fantastic. The villa is set up on a hillside, about 3km out of town. It takes approximately a 10 min tuk tuk drive into town.
The staff are absolutely lovely and extremely helpful. The hotel is beautifully presented, mostly made in wood and looking very smart. The room and bathroom were large, clean and well presented. The whole place is beautiful an dis surrounded by beautiful countryside. ”