First impressions are always an important barometer when walking into a hotel and that is true for the Holiday Inn Express New Orleans East. I was instantly impressed, with the atmosphere, the layout, the friendly and helpful personnel behind the desk. That very favorable impression continued once I walked into my room.
However, what I felt was unique was the security they had on-site during the nighttime hours. While I am not aware of any safety issues in that area. I found the hotels’ security measures a very satisfying feeling and noted that they take the comfort and security of their guest seriously.
First, the main lobby/hotel entrance was secured during off-hours. A guest could use their key card to gain entrance. Anyone else had to use a doorbell and a staff member would appear and take any necessary action.
Second: Their on-site nighttime security person. I witness first-hand the guards’ vigilant actions. It was 4:30 a.m., two men, dressed extremely casually, left the hotel and walked to the far end of the parking lot. When they walked past a large U-HAUL-type truck, they walked around the truck to the passenger side of the truck. Moments passed and there was no visible activity, such as a cab light showing if the passenger side door had been open. The guard who had been observing their actions started walking towards the truck. He arrived and stopped, no doubt listening and observing. Finally, one of the men appeared after walking around the front of the truck. It