We arrived an hour after reception closed at 5 pm . Too early to close for a start . The price paid was way too much for what we got and service . The barman just shrugged his shoulders when we needed assistance as reception was closed and we had to pick our key up from bar . Room fridge stunk , no pool towels could be provided , no remote for tv , no hot water , shower recess was filthy and under beds and behind furniture was filthy . When you have been travelling all day with kids you just want a hot shower and a tv that works and a clean room . I would like a refund