已验证
6/10 一般
Dan
2015 年 1 月 22 日
满意：客房舒适度，清洁度
不满意：员工和服务
MLK Weekeend/Manatee art Fest
The staff was not very friendly; upon check in we were told that there was a $150.00 security deposit. When asked about what it covered? We were told it was in case we did any damage and if we did not do any damage it would be returned. Then I was given only one key and told if we lost it there was a $75.00 key replacement fee. That’s what a lock smith would charge to change the lock in some places. Then you are handed a list of rules which were a little veg. The room was clean and had towels and the bed was a full size bed. By the way, the duplex only has asmall shower/tube and commode. You use the kitchen sink to cleanup. It’s a camp site, not the Hotel Suites. Now, going to check out the next day. We get another person. Again no hello, even a smile, or good morning how was your night? We check out and are told that in 3 days you will get your deposit credited to your credit card. I did not even get a receipt at first, I had to ask for that. I say need a course in HOSPITALITY. Well we were with friends and that was all that mattered. All I can say is good luck.