Dowden Park Tours

This hotel was the cheapest near the Heart Hospital so I tried it out for a day to save money. You get what you pay for. The Expedia rating do 8.2 is a little high in my opinion. The rooms are huge, but furniture is minimal and worn out. It was a little disappointing, it provided a decent place to sleep and shower which is all I really needed. I decided to pay a little more and stay somewhere else the rest of my week.

Everything is new. Not happy with staff service. Lady working at the checkin to water park this morning has a rude way of speaking with people. Coffee at the Starbucks severed the wrong bites and charged for one more coffee which was not purchased. Manger was nice and reimbursement the payment. When we came to the room none of the lights were working. Saturday wrist band stopped working. House keeping came in made one bed and left the other bed unmade. I called front desk and asked if they can have house keeping come in 20 mins to make the bed, they said they will. Came back to the room after an hour still not made. Notified them again came back to room around 10pm still not completed. We were told check out was 10 am then during checkout front desk said 11am. Very poor costumer service from staff. Wont be returning since there are several options for resorts with good coustomer service by staff.

All staff was excellent and went above and beyond to make the stay pleasant.