Birthday weekend for husband. We were in apartment 6 on the 2nd floor. Didn’t look like photos on website. The property signage outside for No. 18 is modern and smart, but upkeep of the building/flat is severely lacking. The apartment itself is not worth the money we paid, it is furnished very cheaply and is unfinished with holes in skirting boards, broken blinds and on the main window a missing blind, giving no privacy. In one of the bedrooms there was a large stain on the ceiling from damp/leak. There was no headboard and the bed was awkwardly placed with a foot gap at the back where pillows fell down. The bed in the other room was very old and worn. There is no low lighting, so if sitting in lounge the lights were too bright, and in kitchen with no blinds no privacy.
We thought the place had been done as cheaply as possible and reminded us of student accommodation from years gone by. When the owner/manager was contacted for an alternate flat the response was that they had always had positive reviews before and if I had booked direct and not through hotels.com it would have been 20% cheaper! Only exacerbating our annoyance, not addressing complaint, request to move or refund for the 2nd night in time for us to move.
Even at 20% less it would have been too much for the state of the place. There was also an intermittent alarm through the night. 2 positives - close to city centre and bedding/place was clean.
My first time using hotels.com unfortunately.
