French Pyrénées Residences

"privé"

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out...

"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit. - The patio was unusable (no privacy and plastic table and chairs were covered in bird poop). - Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours). - Check in process was frustrating. - Unit had absolutely no supplies (no hand soap, no...

"Super. Des appartements spacieux et tout neuf ! Super accueil à la réception et bon emplacement"

"The apartments are nice but the hotel is located at the junction of two mountain rivers which are very noisy. The internet said that the hotel had 24hr reception but it is only open for limited hours and closed on Tuesdays and Thursdays. The hotel swimming pool was also closed for the first part of our visit. Probably all this was incorporated into the price we paid but the advertising didn't state it."

"Thé place near the télécabines "

"Pas de lumière dans les toilettes,on a demandé de faire le nécessaire,rien,pas d'information sur le sauna qui est hors service,piscine froide ,"

"A fuir! logement vétuste volets qui claquent toute la nuit jaccuzzi qui ne fonctionne pas piscine ok mais il vs faudra traverser un couloir glacial! bref trouvez ailleurs vu le prix "

"Here is amazingly quite, cozy, and convenient cottage for traveling of all families! Take a good moment in your life right now^^"

"Honestly, one of the worst places I have stayed in a while. Check-in was good and staff were helpful. However, from there it deteriorated quickly. The room was dated and very basic. No grill, no toaster, coffee machine was there but there was moldy coffee left in it. Walls had been repaired in a really poor way in places and the equipment was old and not clean. Worst thing about it was the fact that the place had clearly not been cleaned properly. It was really dirty. There was supposed to be...