Gotthelf Zentrum Emmental Luetzelflueh Tours

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

We stayed in the spa area and wow the room was big and amazing! My favorite room of all time. The service matched, everyone so polite and kind. We stayed for three days which was not enough. Ate at two of the restaurants both amazing and even bought a sweater at the shop to stay warm on the Jungfraujoch “Top of Europe”. This is the place to stay no question. Wish we would have booked more time at this hotel!

What I liked: The property is right next to the most beautiful river. What I didn't like: 1. I had a room with mountain view, which actually meant that it's next to the train track, and the train noise woke me up every time it went by. 2. Air conditioning was supposed to be off, but it ended up running one of the nights. It's super noisy and kept me up. 3. The fridge (you can borrow one) was not cold. 4. There's no WiFi signal in the room. 5. The pillows were extremely soft and flat. 6. The hotel bar didn't have good food or wine selections. The pour was small, and price was high.