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Hotel Refugio da Montanha

4.0 star property
Upscale hotel near Gramado Covered Street

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Refugio da Montanha

Deluxe Suite, Balcony | Premium bedding, minibar, in-room safe, desk
Terrace/patio
Property entrance
Property amenity
Lobby
Reviews
9.6

Exceptional

Popular amenities

  • Bar
    BarBar
  • Pet friendly
    Pet friendlyPet friendly
  • Gym
    GymGym
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Breakfast included
    Breakfast includedBreakfast included

Check-in time

2:00 PM

Check-out time

12:00 PM

Explore the area

Map
Rua Leopoldo Rosenfeld, 150, Gramado, 95670-000
  • Popular LocationBlack Lake Park10 min walk
  • Popular LocationMini Mundo10 min walk
  • Popular LocationGramado Covered Street2 min drive
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Room options

View all photos for Deluxe Suite, Balcony

Deluxe Suite, Balcony | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, Jetted Tub

Luxury Suite, Jetted Tub | Premium bedding, minibar, in-room safe, desk

Luxury Suite, Jetted Tub

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Suite

Grand Suite | Premium bedding, minibar, in-room safe, desk

Grand Suite

  • 538 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Room Superior

Premium bedding, minibar, in-room safe, desk

Room Superior

  • Sleeps 2

View all photos for Suite Superior With Spa Bath

Premium bedding, minibar, in-room safe, desk

Suite Superior With Spa Bath

  • Sleeps 5

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 3

View all photos for Suite With Spa Bath

Premium bedding, minibar, in-room safe, desk

Suite With Spa Bath

  • Sleeps 3

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About the neighborhood

Gramado

Hotel Refugio da Montanha is located in Planalto, a neighborhood in Gramado, and is in the mountains. Pinheirais Stadium and Tomasini Kart Circuit are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Snowland Park and Mini Mundo. Igreja do Relogio and Gramado Tennis Club are also worth visiting.
Visit our Gramado travel guideOpens in a new window

What's nearby

  • Black Lake Park - 10 min walk
  • Mini Mundo - 10 min walk
  • Gramado Central Avenue - 20 min walk
  • Gramado Covered Street - 2 min drive
  • Sao Pedro Church - 2 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 80 min drive

Restaurants

  • ‪Alemanha Encantada - ‬11 min walk
  • ‪Galeto Itália - ‬10 min walk
  • ‪Chateau dos Platanos - ‬7 min walk
  • ‪Restaurante Quintanilha - ‬13 min walk
  • ‪Hector Pizzaria Temática - ‬15 min walk

About this property

Hotel Refugio da Montanha

Upscale hotel located in Planalto
Near Gramado Covered Street, Hotel Refugio da Montanha provides a free breakfast buffet, a terrace, and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and laundry facilities.
Other perks at this hotel include:
  • Free self parking and valet parking
  • A front-desk safe, luggage storage, and an elevator
  • Free newspapers, a 24-hour front desk, and concierge services
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 56 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 150 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 3.13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: BRL 150 per pet, per night
  • Service animals are exempt from fees
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Refugio da Montanha Gramado
Refugio da Montanha Gramado
Refugio da Montanha
Refugio Da Montanha Gramado
Hotel Refugio da Montanha Hotel
Hotel Refugio da Montanha Gramado
Hotel Refugio da Montanha Hotel Gramado

Frequently asked questions

Is Hotel Refugio da Montanha pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of BRL 150 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Refugio da Montanha?

As of Jun 19, 2024, prices found for a 1-night stay for 2 adults at Hotel Refugio da Montanha on Jul 2, 2024 start from $75.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Refugio da Montanha?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Refugio da Montanha?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Refugio da Montanha?

Check-out is at noon.

Where is Hotel Refugio da Montanha located?

Located in Planalto, this hotel is within 1 mi (2 km) of Gramado Gateway and Gramado Covered Street. Joaquina Rita Bier Lake and Black Lake Park are also within 10 minutes.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 271 out of 311 reviews" "
Rating 8 - Good. 24 out of 311 reviews" "
Rating 6 - Okay. 8 out of 311 reviews" "
Rating 4 - Poor. 4 out of 311 reviews" "
Rating 2 - Terrible. 4 out of 311 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Adelar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay!
I was 100% satisfied with my stay at this hotel and the service was above and beyond to give me a good experience! The room was spacious, the shower was nice, and I am so glad there was a heater in the room! Bed was comfortable, wifi worked well, and the location is great. The service however was the best and there was water in the lobby which came in handy. 10/10!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice, wonderful place and friendly service.
Stayed 1 night in Feb 2019

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway to Gremado!
We really enjoyed our quick getaway! The room was a little small for the family, so if we were staying for a longer trip I’d recommend upgrading. Otherwise the amenities, the service and the location were fantastic!
Stayed 1 night in Dec 2018

10/10 Excellent

Elias

Stayed 2 nights in Mar 2024

8/10 Good

Lìvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local maravilhoso, apenas notei mofo na porta do banheiro e outra situação que nao gostanos foram dois dias sem suco de laranja no xafe da manhã e os garçons ficavam enrolando que as laranjas estavam vindo do sítio em vez de falar logo que nao teria o suco.
Stayed 5 nights in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel para um fim de semana em Gramado
Hotel relativamente novo, com boa localização e com muito conforto nos quartos. Fomos muito bem atendidos pelos seus funcionários. Foi nossa segunda vez no hotel. Havíamos nos hospedado por lá três semanas antes, entre o Natal e o Ano Novo. Daquela vez, achamos o hotel muito agitado, devido ao Natal Luz. Dessa vez, a experiência foi mais agradável, especialmente pelo café da manhã mais tranquilo, sem tanto barulho. As vagas da garagem não são muitas, mas deu para estacionar, sem problemas. Boa estadia no Refúgio da Montanha.
Stayed 3 nights in Jan 2024

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel excelente, bem localizado, funcionários atenciosos e simpáticos, cama e estrutura do quartos excelente
Stayed 5 nights in Jan 2024

4/10 Poor

Ana P

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Cobrança de taxa não informada na reserva
Foi cobrada uma taxa de serviço/atendimento de 10% sobre os valores TOTAIS das diárias, o que não consta em lugar algum da minha reserva (email/site). Paguei antecipadamente e a única cobrança a pagar no hotel seria a taxa municipal, conforme reserva. Questionei a taxa no checkout, uma vez que já estava em um período com diárias 2-3x mais caras do que o normal e a sensação que tive foi que há uma coparticipação obrigatória do hóspede nos salários dos colaboradores. Foi uma surpresa desagradável, pois paguei 250 reais pelos serviços básicos de atendimento em qualquer hotel (3 dias). Também, não vejo sentido em o hotel informar que possui estacionamento se o meu carro era retirado todas as noites para outros serem colocados, de forma que pernoitava na rua. O serviço de manobrista é falho, não há manobrista, é direcionado ao pessoal da recepção, que quase sempre está ocupado em atendimento. Não recebemos brinde de boas vindas, muito menos qualquer outra bebida foi oferecida, o que contraria a reserva. Por fim, nunca tinha ficado em um hotel sem flexibilidade alguma para checkin antecipado, tentei entrar às 10:00h, mas fui informada que apenas poderia às 14h. Fui para a cidade e retornei passando mal às 12h, sou diabética e idosa, estava literalmente chorando de dor na recepção e recebi a mesma informação: apenas às 14h. Depois de muita insistência, entrei às 13h. Bastava dizer que tentaria antecipar 1 minuto que fosse caso desocupasse algum quarto que seria suficiente para mim.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banheira de hidro para 2
Cama king size
Suíte com mais 1 cama de solteiro
Stayed 3 nights in Jan 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Isabela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Diversos itens não foram cumpridos pelo hotel
O hotel não cumpriu com diversos itens que constam no anúncio, o que prejudicou a experiência: tínhamos direito a drinks de boas vindas, mas não foi oferecido nem um copo de água; o hotel diz que possui estacionamento, mas, por 2 dias seguidos, estacionei dentro do estacionamento e, no dia seguinte, tive que buscar o carro, que era alugado, fora do hotel, na rua; eu tinha direito a manobrista (benefício silver), mas as mesmas pessoas que atendem na recepção são manobristas e realizam carga/descarga de malas e muitas vezes havia apenas um funcionário, que não podia deixar a recepção sem ninguém; liguei para o hotel semanas antes e fui informado poderiamos tomar café da manhã antes do checkin pelo valor de 75 reais, mas, como o hotel estava cheio no ano novo, decidiram aumentar o valor repentinamente para mais de 100 reais, o funcionário fez pouco caso dizendo que o valor nunca foi esse e me deixou falando sozinho quando disse que tinha a conversa no whastapp; por fim, foi cobrada uma taxa de serviço de 10% sobre os valores cheios das diárias, ainda questionei, pois não consta essa taxa nem no email, nem no meu recibo de compra, apenas uma taxa municipal a pagar no hotel. Mesmo assim, o funcionário se limitou a perguntar se o atendimento não foi bom e manteve a taxa obrigatória, nem serviço de quarto utilizei, paguei 200 reais em 3 dias apenas para ser atendido no café da manhã e na recepção. Atendimento péssimo, mandei e-mail antes dessa avaliação, mas o hotel ignorou.
Stayed 3 nights in Dec 2023

10/10 Excellent

Danilo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
INCRÍVEL
INCRÍVEL Exelente atendimento em todos os setores desde a recepção, camareiras, garçons e manobristas. Acomodação excepcional, Café da manhã muito variado e um ambiente muito familiar. Nota 10
Stayed 3 nights in Jan 2024

10/10 Excellent

Saulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTIMA ESTADIA
Foi uma ótima estadia, boa localização, estacionamento com manobrista, excelente café da manha, cama confortável , ótima limpeza.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENT
EXCELENTE.Super recomendo.
Stayed 5 nights in Dec 2023

10/10 Excellent

Willer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Tatiana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Experiência Ruim
Apesar de um lindo hotel por fora, excelente café da manhã e funcionários da recepção bastante educados, não tive uma boa experiência. Meu 1 quarto estava com mofo no teto e minha filha teve uma crise alérgica( o que nao condiz com o padrão divulgado pelo hotel e preço) fomos para o segundo quarto que teve problema com o ar condicionado, no 3 quarto que fomos alocados tinham pequenos problemas... piso chuveiro rachado, torneira do chuveiro solta, faltando uma peça do banheiro, ducha que espirrava água para todos os lados, tampa do vaso com um barulho alto. Não recebi brinde de boas vindas como informa na descrição e após a mudança do quarto não enviaram mais o docinho com um bilhete que era deixado a noite.
Stayed 6 nights in Nov 2023

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel maravilhoso!!!
Hotel muito aconchegante, funcionários muitos atenciosos e sempre preocupados no seu bem estar, Café da manhã com tudo muito natural e saboroso, cama confortáveis com lençois que te abraçam e toalhas limpas. A única observação que faço é propondo melhorias na academia, pois, o restante foi perfeito Várias estrelhas p/ Lise da recepção e a Renata do setor de reservas Muito obrigada por tudo!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização. Hotel novo. Check-in ágil com a gentileza do atendente que inclusive já levou nossas malas para o quarto enquanto fomos passear pela cidade. Primeiro dia, a limpeza foi super eficiente, enquanto tomamos o café e voltamos, o quarto estava todo organizado. No segundo dia, a blusa que esqueci na cama a arrumadora colocou sem dobrar, sem desvirar do avesso sobre uma mala: malas fechadas são sujas. Funcionários do café da manhã um pouco ríspidos, não retiram os pratos que vamos desocupando e ao retirar os pratos das mesas ao redor, fazem muito barulho, falta delicadeza. Último dia do café da manhã, formigas andavam pela mesa onde estavam as comidas. A sanduicheira deixa a desejar, demora muito para esquentar o pão. Variedade de café da manhã.
Stayed 3 nights in Dec 2023

10/10 Excellent

Saulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023