"I stayed at Saddlebrook Resort from May 27th to May 30th my experience was extremely disappointing. My first room (147) had live and dead insects, a dirty bathtub, and sticky carpet. I was so upset I told the front desk I planned to post the photos online, but *Samantha* handled the situation professionally, talked me down, and assured me the issues would be addressed and I would be compensated.
I was moved to Room 301, which also had insects and spiders. A bellman removed them and checked the room. The room was next to the laundry and ice area, causing constant banging, loud conversations, and nonstop noise. The ice room itself looked as filthy as a gas‑station bathroom completely unacceptable for a resort claiming major renovations. Service issues continued. Valet ignored me, and I waited over an hour for pickup while golfers who weren’t even staying at the resort were prioritized. I was promised a $100 dinner credit that I never received. Breakfast wasn’t any better; I found ants on the dining table. Management was almost nonexistent. The manager briefly walked past me, asked if things were okay, and kept going. The assistant manager offered no help at all. The only positive part of my stay was the staff who actually cared: Samantha, Heaven, Donna at the GOAT Bar, Lynn in the dining room, the bellman who helped with the spiders, and the friendly grounds crew. Their professionalism was the only pleasantry. The resort failed to meet basic cleanliness, management standards!"