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“施設は年季入っていますが、清掃が行き届いており非常に清潔です。 ”

“I don’t get why there are so many foreign workers. At the check-in and the housekeeping. It’s subtle details but they’re Japanese is not fluent, or they don’t smile immediately when they see you, or immediate greet you. I shouldn’t have to walk up and say hi first for them to look up. And non-customer related conversations should be done quietly behind. I want to be treated as a customer, not someone who is just someone to be attended. Also regardless they are housekeeping, it is Japanese……

“Hotels are clean and tidy. Stuff are nice and polite.”

“飯店位置離車站很近，整體服務與飯店設施皆有一定水準，早餐可選本館或附館，兩間早餐各有特色，值得推薦。 ”

“酒店整體感覺優閒”

“酒店離火車站要步行約八分鐘，沿途住宅區有少許食店，酒店很新淨，職員都係很年輕，很友善，有外藉職員，能英語溝通，房間不大但很整潔，酒店附近沒有便利店，但大堂有少量零食售賣，酒店有提供簡單早餐，只有麵包和飲品！整體來講都很好👍只是地點較遠離車站”

“不喜歡： -酒店是比較老舊 -我入住的本館雙床房間的空調裝置是中央的並不是獨立的, 即使空調溫度調教至最低,數小時後, 房間的溫度仍然非常高, 根本無法逗留, 走廊及大堂竟然比較房間更加涼快, 經溝通後, 幸好服務員讓我更換另一個在南館的房間, 這個就不同了, 空調完全沒有問題非常涼快, 我才能夠入睡, 這可能就是酒店價格便宜的原因！ 喜歡： -泊車就在酒店對面 -酒店位置就在市中心, 附近都有很多食店選擇 -服務員的態度很好, 真心替我解決問題 -酒店房間價格便宜 ”

“客房整潔，服務人員熱新，值得以後再去住！”

“員工服務親切，客房設備隔音等都不錯，位置在東口比較不熱鬧，拖行李要借用樓梯旁邊的大樓電梯，非營業時間行李太重很麻煩”

“地點方便，服務人員親切”

“Staff were so kind and patient. Very close to train and bus station. Also got a lot of restaurant around. Its a really nice deal ”

“服務態度良好”

“Good to know and stay here when I visit Nikko. I love the hotel cuz it feels like staying at home. Staffs and guests are friendly and easy to communicate with.”