6/10 一般
Kathleen
与家人出行
2026 年 1 月 16 日
满意：清洁度
不满意：服务设施
Checked in to a prepaid room - to find out we had booked a pet room in error. When we told them we wanted to switch to a non-pet room due to pet allergies, we were told they would switch us for a $25 fee because "the pet rooms are discounted by $25 on the website and then they collect a $25 pet fee". So we didn't pay enough for a non-pet room. The entire hotel was virtually empty -not a single other person staying there. But they wouldn't move us without a charge.... ridiculous.
The room was tired, the heater was extremely loud and there is a lot of noise from the highway throughout the night with the semis driving by. The parking lot was covered in ice including the entrance into the side of the building nearest our room. No salt or sand on the ice and after sliding around on it we walked the long way around to the front entrance to avoid falling on the icy side entrance walkway. I would not recommend this hotel. Apparently there is another hotel a minute or two away from this one in Kenmare. We didn't see it. Very unfortunate we prepaid for the room, otherwise we would have gone elsewhere.
Kathleen
2026 年 1 月入住 1 晚
