"This hotel is located in an amazing and safe location to explore Hanoi old quarters, near all the major tourist attractions. The street outside was busy throughout the night, but there was no street noise. The room was very clean and nice with comfortable beds. Staff was also very friendly and the ..."

"The staff were very friendly and helpful. The rooms were clean and spacious. The breakfast was very nice and had a really good range of good. The location was handy for the old town and markets. Would recommend to anyone wanting to stay in Hanoi."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Loved it"

"Beyond 5 stars for the superb staff! So warm, welcoming and thoughtful. A special acknowledgment to Ms. Julie and Ms. Sam - truly exceptional hosts! My stay was not long enough - I will definitely come back!"

"We enjoyed our stay. Very convenient location in the Old Quarter. Excellent staff - helpful, accomodating and friendly. Breakfast was good - excellent coffee. Suite was very comfortable and quiet."