Merkur Spiel-Arena Tours

It was good overall check in was simple

Do not stay here. When we booked this trip this was a Mercure Hotel. With no notification the hotel changed name and I wish I had acted on reading some reviews online after the change. The hotel is in a terrible location it is surrounded by empty and derelict buildings and does not feel safe especially at night. It is about 20 minutes by public transport to the city centre which is ok during the day but at night the road is not lit and there are quite often lone men hanging around. When we arrived we left our luggage as we were earlier than the 3pm check in and went out for a walk and some food. We returned at 3 to be told our room was not ready. They had problems with housekeeping and had no idea when our room would be ready. We were told we could wait in the bar or on the terrace. The bar was not open and unmanned. We were not offered even a drink of water as an apology. We waited almost an hour before requesting a downgrade to a room that was ready as we had tickets to an event. The room was ok. Very basic, no secure luggage storage and the door couldn’t be double locked from the inside. The only plus side was the bed was comfortable. Both nights it sounded like work was being done somewhere in the hotel. It was very noisy and not restful. Staff are unfriendly and unhelpful. I’ll be surprised if this hotel is still open at the end of the year. Hotels.com should consider removing it from their listing. We paid €320 for both nights and it was not worth that at all.

Excellent location close to the Koenigsallee, very friendly and attentive staff. I stayed in an upgraded renovated room - appreciated the choice of bed time pillows. Great restaurant with contemporary European - German cuisine, also focus on locally sourced ingredients.