North Pennines Tours

Very pleasant, polite, and helpful staff. Good service quality, prompt response to my requests. Clean and large rooms, excellent location. We enjoyed our stay. A minor flaw is that the sofa bed is a bit saggy.

The room was clean but very basic, breakfast was brilliant and the staff were lovely, especially the cleaning staff, they were always welcoming with a smile and even attended our room hours after they'd done everyone else's as we spent almost a whole day relaxing in the room and then when we went out for dinner, they somehow knew and went in to freshen the room up which was greatly appreciated and totally unexpected given we hadn't seen them working on the floor when we left

Incredible property with one of the best hotel staffs we have ever had the pleasure of meeting. They went above and beyond to make our stay special. Fabulous location, afternoon tea was wonderful and the Gordon Ramsey restaurants did not disappoint. Again, the hotel staff were the heroes of our stay! We will most definitely be back! Worth every penny!