Me and two other girls booked this for 5 nights during a trip to Rome. Upon arrival we could not get in to the main door from the street. We found the host phone number, and when we called him for assistance to get in he was very unhelpful and seemed irritated. The host hung up on us two times during this. After we finally got inside, we had to figure out how to get upstairs and into the property, as no one was on site to help us. We finally got inside thanks to another guest opening the door, only to realize this was not a hotel but a hostel where we shared an apartment with three other rooms. After settling in, the host knocked at our door to scold us for not giving him our contact information. The next morning we woke up at 7AM and got ready. When we went to leave, the doorknob to the main door came completely off, at which point the host came over and grabbed it out of my hand and proceeded to yell at me and my friends in front of the other guests at breakfast. We were mortified, not to mention scared. Later that day I received a long message from the host complaining that we were "talking too loudly disturbing everyone" that morning, we left a light and the A/C that barely worked on, and we left clothes out on the patio to dry after washing. At this point we were so uncomfortable and felt unsafe staying at this place, so we had to book a different place to stay and leave. The host then refused to give us any of our booking money back. Worst "hotel" experience of my life.