Shallaby Museum of Traditional Handicrafts & Hejazi Heritage Tours

Very respectable staff, clean rooms and amenities

The hotel is undeniably beautiful, with stunning architectural design and impressive attention to detail. However, the bathrooms had a very unpleasant odour that the hotel was unable to resolve during our stay. The swimming pool area was disappointing old, poorly maintained, and in need of renovation. The service there was also very poor. No inspection, no service and very unfriendly Breakfast I was served by Elaine, who was absolutely wonderful and attentive, but overall the breakfast quality did not meet the standards expected from a hotel of this level. Room service was satisfactory, and the reception team were quick and helpful. The location is decent.generally the hotel was clean

The property is very modern and has great interior design, the staff were great & friendly . The 2 towers were a bit confusing but I got the hang of after walking in a maze a couple of times. The shuttle service to the Haram was excellent and convenient. The room service food quality is 1 thing I did not like as well as the club lounge food (the soup was cold on both occasions) despite telling room service to give the soup extra heating, it still came cold (Harira Morrocan Soup) and over priced. The partial view of the Kaabah was very partial and I could barely see anything So honestly the charge for the view was somehow exaggerated.