2/10 Terrible
Samantha
Traveled with partner, Traveled with family
Jun 4, 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Areas of shopping and dining are close to the property if you don’t mind the traffic to get in and out of the property. The room we had this time seemed like it was falling apart. My aunts room didn’t even have water for the toilet and she was told to deal with it. I dealt with the fact that the room was not cleaned well and the shower was all kinds of messed up/falling apart as I managed to get through the night, however, they charged my account the payment before I showed up. Which was fine, except that they did it again at check out. They said it was just a credit and should go back which I had the positive go back within a couple hours. Now, it’s reading as 2 negative payments again and my account is all jacked up. I was told I would receive a receipt for a credit for the room as well of $20 something and have not received that nor the email for it. Staff seemed friendly, but my aunt had the opposite service with them. They also did not seem to take care of things they said they would. I do not recommend this hotel, and next time I am out, I will be checking out a different hotel. I had a good experience back in October, but this time was just horrible.
Samantha
Stayed 1 night in Jun 2024